FAQ

FAQ

Recording volume level problems

Posted on: Sun, 02/07/2010 - 21:56 By: VOIP

Q: My voice on record is louder than the voice of the person I'm talking to. (or vice versa)
A: Skype uses automatic volume adjustment if your microphone volume level is too loud/quiet. The recorder saves the actual volume level (before Skype level adjustment). You can try to change the volume level for microphone in Windows control panel. Go to Control panel -> Sound and Audio devices -> Volume.
e.g. if your voice on the recording is louder then the voice of the person you're talking to, then try to reduce the microfone volume in Windows settings. 

Only one person is recordered.

Posted on: Sun, 12/13/2009 - 23:59 By: VOIP

Q: Hi can you explain to me what are the possible causes for the recording only my voice but there was no recording of the other person's conversation?

A: Check that both speakers. The recordings are stereo. Each voice goes to separate channel (speaker). Check that both speakers are working. Alternatively you can use mono mode for recordings.

 

Firewall and MP3 Skype Recorder

Posted on: Mon, 08/17/2009 - 14:31 By: VOIP

Q: I have encountered problems when I use the Skype recorder.
In our company, some PCs only have restricted internet access, in this case, have no access to your site, but can connect to Skype server, realized by using the WatchGuard firebox. These PCs when using Skype recorder, only get 0kb files. The other PCs which have no internet access limit, function well with Skype recorder. So my question is, in our case, the reason why we get 0kb files is probally because we have limited internet access?

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