FAQ

FAQ

Recording volume level problems

Q: My voice on record is louder than the voice of the person I'm talking to. (or vice versa)
A: Skype uses automatic volume adjustment if your microphone volume level is too loud/quiet. The record shows the actual volume level. Try to adjust the volume level for speakers and/or microphone in Windows. Windows XP: Control panel -> Sound and Audio devices -> Volume.

Only one speaker is recordered.

Q: Hi can you explain to me what are the possible causes for the recording only my voice but there was no recording of the other person's conversation?
A: Firstly make sure that you are using the latest version of MP3 Skype Recorder. Secondly check your speakers.
It is stereo record and if you have only one speaker working you will not here one of the conversation parties. Try to switch to mono on MP3 Skype recorder and make a new record, you will be able to hear both channels in each speaker.
 

Firewall and MP3 Skype Recorder

Q: I have encountered problems when I use the Skype recorder.
In our company, some PCs only have restricted internet access, in this case, have no access to your site, but can connect to Skype server, realized by using the WatchGuard firebox. These PCs when using Skype recorder, only get 0kb files. The other PCs which have no internet access limit, function well with Skype recorder. So my question is, in our case, the reason why we get 0kb files is probally because we have limited internet access?

No Skype Extras Manager error

Q: I'm getting error dialog on MP3 Skype Recorder startup. What does this mean?
A: Skype is providing interface which allows 3rd party programs to connect to Skype. It is called Extras Manager. MP3 Skype Recorder is trying to connect to Skype on startup and if Extras Manager is absent the above error will be displayed.
Using beta versions or Business version could cause this. Some versions of Skype give an option during the installation proccess to install or not to install Extras Manager.

How to fix System.Runtime.InteropServices.COMException (0x80040154)?

Q: I'm getting an error System.Runtime.InteropServices.COMException (0x80040154) on Skype Call Recorder startup?

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