Desktop call recorder version 0.9.15 is still absolutely free for personal and business use for the period of beta testing.
Desktop call recorder automatically records calls made with Telegram, Zoom, WhatsApp, Slack, VIber and Microsoft Teams.
Few reasons why your business might need this tool:
Quality assurance: Recording calls can be used as a tool for quality assurance, allowing businesses to monitor the performance of their employees and to identify areas for improvement. For example, recording sales calls can provide insights into the sales pitch, the customer’s needs, and the overall customer experience.
Training and development: Recording calls can be used for training and development purposes, as employees can review their own calls and learn from their mistakes. This can help to improve the overall performance of employees and can lead to increased productivity and customer satisfaction.
Dispute resolution: Recording calls can provide evidence in the case of a dispute, such as a disagreement over the details of a contract or a customer complaint. This evidence can be used to resolve disputes quickly and fairly, without the need for lengthy and costly legal proceedings.
Improving customer service: Recording calls can help businesses to identify areas for improvement in their customer service, as well as to provide evidence of good customer service practices. This can lead to increased customer satisfaction, which is essential for retaining customers and building a positive reputation.
It is important to note that while recording calls can be beneficial for businesses, it must be done in accordance with privacy laws and regulations. Businesses must inform employees and customers that their calls are being recorded and must secure the recorded data to prevent unauthorized access or misuse.
In conclusion, recording calls made on Telegram, Zoom, WhatsApp, and Teams can provide businesses with valuable insights, improve compliance, support training and development, assist with dispute resolution, and improve customer service. However, businesses must ensure that they are recording calls in accordance with privacy laws and regulations and that they are securely storing the recorded data.